Countries around the world are tightening up on Global Telecommunication Regulations. Sure, you may think to call someone internationally is as simple as clicking a button. But in our post-GDPR and CCPA world, each phone number you provision or use must follow a set of constantly evolving rules and regulations that vary from country to country. 

Fortunately, Salesloft’s Dialer follows these regulations diligently. So numbers that have already been provisioned are good to go. Keep on dialing! 

But if you’re provisioning a new international number, how can you be sure that it fits the bill?

Regulation standards are kept through a phone number approval process. This process involves providing various levels of documentation to carriers or local enforcement agencies based on country regulations.

In order to make this process as fast as possible (and get you dialing quickly), we need your help in gathering and providing the necessary identity documentation.

When we receive your documentation, we’ll submit it all to our provider for review. Once approved, we can provide your team with the desired numbers.

Availability and timelines vary by country. Most numbers are readily available and provision within a few business days once your documentation is approved. Others can take longer and their availability can change.

Looking to move a number you already own into Salesloft? Follow the Phone Number Porting process. 

In this article, you will learn how the standard number provisioning process works and specific guidelines for the top 10 most popular countries to provision Salesloft numbers, including: 

• Do you qualify for a local number?
• How to Request an International Number
• United Kingdom
• Germany
• Australia
• Ireland
• France
• Spain
• Brazil
• Netherlands
• Sweden
• Canada
• Singapore
• Italy
• Mexico
• South Africa

Don't see the country you're interested in provisioning a number from? Check out the Phone Number Regulatory Requirements documentation for more info. 

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Do you qualify for a local number?

The most common reason a request stalls is eligibility, so it's worth checking before you start. Local-number rules are set by each country's carriers and regulators, not by Salesloft, and they apply to your organization (the account that will hold the number), not the people or businesses you plan to call.

In most countries, to hold a local number your organization must:

• have a registered business presence and a local address in that country, and
• use an address that matches the locality or area code of the number. For example, a business registered in Barcelona can typically receive a Barcelona number, but not a Madrid one.

No registered entity in the country? Some countries allow an individual to provision a number using personal identity and local-address documents (typically a government photo ID and proof of a local address) usually limited to one number per person. Availability varies by country.

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How to Provision an International Number

Using an international phone number can make it easier to contact customers located outside of the United States. You can provision an international number by submitting a request to our Support team. 

When you request to provision an international number, you will need to provide identity documentation in your request. This identity documentation helps our Support team provision your international number as quickly as possible (so that you can get back to dialing). 

Things to Note:

• On average, it takes 5 business days to provision international numbers. However, there are some numbers that might take longer due to additional local government restraints.
• Salesloft does not offer toll-free numbers

Follow these steps to provision an international number: 

1. Create a Support ticket. Include the following information:

   • Request to provision an international number

   • Include the country name and ISO code

2. Gather necessary information as requested by our Support team. Follow the instructions listed in our Regulatory Compliance Application article.

3. Our Support team will take care of the number provisioning process with our third party Dialer provider. Our Support team will inform you once your number has been provisioned. 

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United Kingdom

Country name	United Kingdom
ISO code	GB
Region	Europe
Major carriers	T-Mobile, O2, Vodafone, 3, EE

United Kingdom: Local Number Requirements for Individuals: 

Information Required	Documentation Required	Acceptable Documentation
Business Address (may be anywhere in the world)	Proof of Address	Government-issued ID showing local address, utility bill, tax notice, rent receipt, or title deed
First and Last Name	Proof of Identity	Government-issued ID or passport
Primary and Emergency Address	No Documentation Required	N/A
Date of Birth	No Documentation Required	N/A
Email Address	No Documentation Required	N/A
Phone Number	No Documentation Required	N/A

 

United Kingdom: Local Number Requirements for Businesses

When collecting Know Your Customer information on behalf of your business’ customers, the following information is required: 

Information Required	Documentation Required	Acceptable Documentation
Company Name	Proof of Business Identity Things to Note: This is required only for businesses not using a UK Companies House Registration Number.	Excerpt from the commercial register
Registration Authority	Proof of Business Identity Things to Note: This is required only for businesses not using a UK Companies House Registration Number.	Excerpt from the commercial register
Business Registration Number (CRN)	Proof of Business Identity Things to Note: This is required only for businesses not using a UK Companies House Registration Number.	Excerpt from the commercial register
Business Website Address	No Documentation Required	N/A
Registered and emergency address (require UK address for Local and National long codes)	No Documentation Required	N/A
Authorized representative’s* full name, work email, and phone number	No Documentation Required	N/A
Business Identity Traffic type Use case Communication destination	No Documentation Required	N/A

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Germany

Country name	Germany
ISO code	DE
Region	Europe
Major carriers	E-Plus, O2, Sipgate Wireless, Vodafone, Telekom

Germany: Local Number Requirements for Businesses: 

Information Required	Documentation Required	Acceptable Documentation
Business Name	Proof of Identity	Excerpt from the commercial register (Handelsregisterauszug)
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Excerpt from the commercial register (Handelsregisterauszug) showing local address Trade license (Gewerbeanmeldung) showing local address

 

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Australia

Country name	Australia
ISO code	AU
Region	Oceania
Major carriers	Telstra, Optus, Vodafone

Australia: Local Number Requirements for Businesses: 

Information Required	Documentation Required	Acceptable Documentation
Business Name	No documentation required
Business Address Must be within Australia; a PO Box is not acceptable where a local address is required.	No documentation required

 

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Ireland

Country name	Ireland
ISO code	IE
Region	Europe
Major carriers	Three, Vodafone, Eir

Ireland: Local Number Requirements for Businesses: 

Information Required	Documentation Required	Acceptable Documentation
Business Name	No documentation required
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	No documentation required

 

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France

Country name	France
ISO code	FR
Region	Europe
Major carriers	Orange, Bouygues Telecom, SFR, Free Mobile

France: Local Number Requirements for Businesses: 

Information Required	Documentation Required	Acceptable Documentation
Business Name	Proof of Identity	Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business Registration Number	Proof of Business Registration Number	Excerpt from the commercial register (Extrait K-bis)
Name of Authorized Representative	Proof of Identity*	Government-issued ID Passport Residence permit

* If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney. 

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Spain

Country name	Spain
ISO code	ES
Region	Europe
Major carriers	Movistar, Vodafone, Orange, MasMovil.

Spain: Local Number Requirements for Businesses: 

Information Required	Documentation Required	Acceptable Documentation
Business Name	Proof of Identity	Business registration
Fiscal Identification Number	No documentation required
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	No documentation required

 

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Brazil

Country name	Brazil
ISO code	BR
Region	South America
Major carriers	Oi, NEXTEL, CTBC, TIM, Vivo, Claro

Brazil: Local Number Requirements for Businesses:  

Information Required	Documentation Required	Acceptable Documentation
Business Name	Proof of Identity	Excerpt from the commercial register
Business Address Must be within Brazil	Proof of Brazilian Address	Excerpt from the commercial register showing Brazilian address Utility bill Tax notice Rent receipt Title deed

 

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Netherlands

Country name	Netherlands
ISO code	NL
Region	Europe
Major carriers	T-Mobile, Vodafone, KPN, Tele2

Netherlands: Local Number Requirements for Businesses: 

Information Required	Documentation Required	Acceptable Documentation
Business Name	Proof of Identity	Excerpt from the commercial register (KvK)
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Excerpt from the commercial register (KvK) showing a local address
Netherlands VAT number	No documentation required

 

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Sweden

Country name	Sweden
ISO code	SE
Region	Europe
Major carriers	Tele2, Lycamobile, Gotalandsnatet, Mundio Mobile, Telia

Sweden: Local Number Requirements for Businesses:  

 

Information Required	Documentation Required	Acceptable Documentation
Business Name	No documentation required
Business Address Must be within Sweden	Proof of Swedish Address	Business registration showing Swedish address Utility bill Tax notice Rent receipt Title deed

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Canada

 

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Singapore

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Italy

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Mexico

Mexico: Local Number Requirements for Businesses:  

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South Africa

South Africa: Local Number Requirements for Businesses: