The Opportunity Updated Play automatically prompts you to review a record when an opportunity is updated.

Following up on updates ensures sellers maintain alignment across handoffs and stay on top of deal momentum. Whether the stage changes or a field is edited, this Play helps teams react quickly and thoughtfully.

Things to Note: Users with Rhythm access can use the Opportunity Updated Play.

In this article, you will learn about the Opportunity Updated Play, including:

• Default Opportunity Updated Play
• Manage the Opportunity Updated Play
• Run the Opportunity Updated Play

Default Opportunity Updated Play

The Opportunity Updated Play triggers a Review Record task when key opportunity fields change. This keeps sellers in sync with deal changes in real-time.

Default configuration includes:

• Play Name: Opportunity Updated
• Signal: When an opportunity is updated
• Action: Review Record

Manage the Opportunity Updated Play

Admins can adjust this Play’s behavior to suit team needs—like changing when the Play fires or what action it recommends.

To enable or disable the Account Updated Play, follow these steps:

1. Go to your settings. 
2. Select Plays from the left settings menu panel. 
3. Scroll through your list of Plays to find the Account Updated Play. 
4. Click the toggle area to enable or disable the Play:
   • When the toggle area is blue, the Play is enabled. 
   • When the toggle area is gray, the Play is disabled. 

To edit the Account Updated Play, follow these steps:

1. Go to your settings. 
2. Select Plays from the left settings menu panel. 
3. Scroll through your list of Plays to find the Account Updated Play. Click the Play to open its settings page. 
4. From the settings page, you can edit the following details inside the Account Updated Play:
   • Play Name
   • Signal Criteria
   • Action: e.g., send an email, review the record
   • Due date
   • Task expiration
   • Sharing

Run the Opportunity Updated Play

When the Opportunity Updated Play fires, a Review Record task appears in the Rhythm Workflow of the opportunity owner. This helps sellers and account managers respond quickly to key changes—whether it’s progress, risk, or a chance to reengage.

Use Case Examples:

• Reengage a Stale Opportunity
  An opportunity with no activity for 30+ days is updated. The Play triggers a Review Record task, prompting the owner to assess the deal, add next steps, and reinitiate engagement.
• Revisit a Closed-Lost Deal
  A previously lost opportunity is reopened or requalified. The task reminds the seller to re-check historical context and restart a tailored outreach strategy.
• Changes in Deal or Account Health
  When deal health (e.g., based on activity or sentiment) or account health (e.g., usage or support data) shifts, the Play fires. The owner gets a prompt to update internal notes and determine next steps.
• Handoff Between Teams
  Ownership of an opportunity changes—e.g., from an SDR to AE, or from AE to CSM post-sale. The new owner receives a Review Record task to align on deal status and responsibilities.

Post-Sale Account Scenarios:

• Churn Risk Identified
  If account health signals churn risk, an account owner is prompted to review the opportunity and coordinate retention efforts.
• Upsell Opportunity Identified
  A product usage spike or leadership change surfaces a new need. The Review Record task helps the AM or CSM evaluate the upsell potential and plan outreach.
• Cross-Sell Opportunity Identified
  When interest is shown in a different product line, the task ensures the owner follows up with the right positioning or resources.