Ask Salesloft can query your company's internal documents, playbooks, and battle cards stored in the AI Knowledge Library. This integration allows you to get instant, accurate, and company-specific answers to your most critical sales questions.
In this article, you will learn how to ask company-specific questions using the Ask Salesloft integration. This article includes:
Prior to using leveraging the AI Knowledge Library inside Ask Salesloft, here are some important things you should know:
- An administrator or user with the appropriate permissions must first upload documents (PDF, DOCX, TXT, PPTX, HTML) into the AI Knowledge Library.
- If your administrator has restricted documents to specific Salesloft Groups, you must be a member of that group to access the information.
- The accuracy and quality of the answers provided by Ask Salesloft are entirely dependent on the quality, accuracy, and relevance of the content uploaded to the Knowledge Library.
To get contextual answers from your company's internal documents, follow these steps:
- Open Ask Salesloft: Launch the Ask Salesloft interface within the platform.
- Ask a Company-Specific Question: Ask questions in clear, natural language about topics covered in your internal documents. Here are some examples:
- "What are the key differentiators between our Pro plan and Competitor X's comparable tier?"
- "How do we counter the common objection that our product lacks Feature Y compared to Competitor Z?"
- "What is the approved positioning for a CFO persona?"
- Receive a Contextual Answer: Ask Salesloft will query the relevant documents in the Knowledge Library, providing a direct, contextual answer. For example:
- Scenario: You ask: "How do we counter the common objection that our product lacks Feature Y?"
- Result: Ask Salesloft instantly retrieves the talking points from the Competitive Battle Card document, providing the approved counter-positioning and a relevant case study snippet.
What You Can Query:
Ask Salesloft can retrieve information on topics such as:
- Competitive intelligence and battle cards
- Specific product details and value propositions
- Case studies and customer examples
- Approved sales positioning and objection handling
Troubleshooting Tips:
- Incorrect or Outdated Answer: Verify that the source material in the AI Knowledge Library is current and accurate. An admin may need to upload a new version of the document.
- Ask Salesloft Cannot Answer: Ensure a relevant document covering the topic has been uploaded to the Knowledge Library and that you have permission to access it (i.e., it's available to your user group). Try rephrasing your question to be clearer.
