Groove will be fully installed within a couple of minutes. Now, it is time to add the Chrome extension.

STEP 2 - Install Chrome Extension (Gmail Users)

STEP 2 - Install the Outlook Add-in (Microsoft 365 Users)

​Admins -- See Related: License Management for your users

Troubleshooting common errors

There needs to be more custom fields.
When Groove installs into your Salesforce instance, it will attempt to add nine activity custom fields that help power our email/calendar sync and our email engagement tracking. 

If your SFDC instance is approaching Salesforce's limit of 100 activity custom fields,  you must delete some fields before installing the Groove-managed package.

Note: Sometimes, deleting fields from the Salesforce interface will only partially delete them. 

If you try installing the Groove managed package again, after ensuring you have no more than 91 activity custom fields, and it still fails, you will need to contact Salesforce support to request that the fields be entirely deleted.

Salesforce notes are not enabled.

If you see an error like the one below, you must enable Notes from within Salesforce. To enable Notes, you can just follow the instructions here.