Revenue Critical Moments in Smart Summaries
Overview
Revenue critical moments help customers identify key positive or negative moments in sales conversations. Reps can determine which deals to focus on, and leaders can get a quick understanding of a deal's health.
Setup
Revenue critical moments will show up in your Smart Summaries and eventually show up in all places where Smart Summaries show up today. To learn more about all the places where we push Smart Summaries, read Smart Summaries.
Note: Customers who have Smart Summaries enabled will automatically see Revenue Critical Moments added to summaries. You can see them in Call Summaries or Slack Smart Summaries messages.
Revenue-critical moments are moments in the call that are deemed critical from a revenue point of view. Here are the two types of critical moments we're covering:
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Positive mentions about a competitor: If a customer mentions a competitor positively.
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Negative mentions about a competitor: If a customer mentions a competitor negatively.
