When enabling the Salesloft Enterprise Integration with Okta, you may encounter a blank error message. This error typically prevents successful integration and can disrupt user provisioning, authentication, and other automated workflows. 

In this guide, we’ll walk through the common causes of this error and provide step-by-step troubleshooting instructions to help resolve it.

Symptoms

A blank error message appears when attempting to enable the Salesloft Enterprise Integration with Okta.

Common Causes

Invalid API Token: The API token used for the integration may be incorrect or improperly formatted. This can happen if the token includes extra spaces, missing characters, or has expired.

Step-by-Step Troubleshooting Guide

Step 1: Double-Check Your API Key

To troubleshoot, you’ll need to double-check that the token you are using is correct (no extra spaces, characters, etc.)

To do this, review your API Key. To access and review your API Keys, follow these steps:

1. Go to accounts.salesloft.com

2. Select Your Applications.

3. Click API Key.

4. Enter your name.

5. Your API Key should appear on the screen. 

6. Copy the key.

7. Navigate back to the Integrations page in Okta.

8. Re-enter the API Key exactly.

Step 2: Reconfigure the Salesloft Enterprise Integration

If the issue persists, reconfigure the integration by following these steps:

1. Navigate to Okta and log in as an administrator.

2. In the Admin area, go to the Applications menu and select the Salesloft application.

3. Click on the Provisioning tab.

4. Select Integration from the left navigation menu.

5. Enter the new API key and save the changes.

Additional Resources

For more detailed guidance on configuring user provisioning, check out our User Provisioning with Okta - Salesloft Enterprise article.