Inbound calls require a Chrome notification to function properly. If you are hearing the phone ring via your desktop but do not see the inbound notification, the checklist below will walk you through some troubleshooting steps that we recommend to enable inbound call notifications.

 

1. Confirm your Chrome Notification settings

Things to Note: These steps work for all operating systems:

1. Open a Chrome web browser.
2. From the top right of the screen, click the three vertical dots. Go to Settings.
3. On the left-side navigation, select Security and Privacy. Then, under the Security and Privacy section, click Site Settings.
4. Click Notifications.
5. Here you can choose to block or allow notifications. Turn on Sites can ask to send notifications.

 

2. Accept Inbound Calls

1. Navigate to your Personal Settings and select Calls from the menu options.
2. Verify that Accept Inbound Calling is turned ON. 

 

3. Check that your passthrough number is set up

Things to Note: Your passthrough number cannot be your Salesloft number. If your passthrough number is your Salesloft number, you may hear the call ringing with no notification or you may see multiple windows pop up when trying to answer a call.

 

4. Check whether you are using the most recent version of Chrome 

1. Click the three vertical dots in the upper right corner of your web browser to open your Chrome settings.
2. Use your mouse to hover over Help, then select About Google Chrome from the menu options.
3. The About Chrome section will show you the version of Chrome that you are using.

 


5. Turn off Do Not Disturb & Enable Notifications for your Operating System (OS)
Your operating system may require additional steps to allow Chrome notifications to appear from your browser. Once you have followed the previous steps, we recommend checking that Do Not Disturb is turned off and that you have notifications enabled.

The instructions below will walk you through the steps to turn off Do Not Disturb and enable notifications based on your operating system.

Mac

Mac users can turn off Do Not Disturb and enable both Google Chrome apps to allow notifications by following the steps below:

1. Click on the Apple icon in the upper right corner of your computer screen, then select System Preferences.
2. Select Notifications & Focus.
3. From the menu options on the left, select Google Chrome.
4. Use the toggle to Allow Notifications. When the toggle area is blue, notifications have been turned on.
5. Choose Banners as the Google Chrome alert style.
6. Go back to the menu options and select Google Chrome 2.
7. Use the toggle to Allow Notifications and choose Alerts as the Google Chrome 2 alert style.
8. Select Focus from the top of the screen and be sure that the Do Not Disturb toggle is not highlighted. 

For a visual guide to checking your Mac settings, check out this Mac Notifications video.

Windows

You can use the checklist below as a guide to make sure that Do Not Disturb/focus assist is turned off, and that notifications are enabled.

1. From your Windows Desktop, click on the Windows button in the bottom left corner.
2. Click the gear shift icon to open your settings.
3. Select the System icon on the Settings screen. 
4. Choose Notifications & Actions from the left side menu.
5. Scroll down to Get notifications from these senders and find the Google Chrome icon.
6. Toggle the Google Chrome button on to enable notifications.
7. Open system notifications and check that Do Not Disturb is turned off.
8. Make sure that focus assist is turned off.

6. Turn off camera when testing inbound notifications over Zoom
Now that you've checked your notification settings, it's time to test your inbound notifications.

Things to Note: When testing your inbound notifications, we recommend that you do not test over a video conferencing app, like Zoom, as the screen sharing feature may block notifications.