This is an error message that may appear when entering your email credentials into Salesloft. The username and password provided in Salesloft are being rejected by your mail server.

To solve the issue, follow these solutions:

• Re-enter the username and password. If you are including the @domainname.com in your username, try entering it without the domain name, and vice versa.
• Make sure you have access to connect to your company's mail server via IMAP/SMTP. Please check with your IT administrator.
• Ensure that your account has been given permission for TLS Authentication. Please check with your IT administrator.