Have you ever hit Send on email and then immediately caught a typo? It happens to the best of us. For moments like these, you can cancel pending and scheduled email sends from the Emails page. Cancelling a send will stop the email from sending.

In this article, you will learn how to cancel pending and scheduled email sends using Salesloft. This article includes:

• Video - Cancel Email Sends
• Before You Cancel an Email Send
• Cancel Email Sends Instructions
• Additional Information: Cancel Email Sends
• Next Steps

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Video - Cancel Email Sends

 

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Before You Cancel an Email Send

• Navigate to the Emails Page in Salesloft where you can manage your sent and upcoming emails.
• You can only cancel emails that are in the “sending” progress. If an email has already been labeled as “Sent,” it cannot be cancelled.  
• Understand the difference between pending and scheduled emails. 
  
  • Pending emails are about to be sent, offering a short cancellation window. 
  • Scheduled emails have a specific future send time.
• Be aware that the time window to cancel a pending email might be short. Consider requesting an increased email delay from your admin if you frequently need more time.

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Cancel Email Sends

To cancel your email sends, follow these steps:

1. Navigate to the Emails page: In the top navigation bar, hover over the Activity tab and select Emails. The Emails page shows a list of all sending and previous sent emails. 
2. Locate the Email: In the list of emails, locate the email(s) you wish to cancel. It will most likely be at the top of the list. Click on the checkbox next to each email to select it. Once selected, action options will appear at the top of the email list.
3. Click Cancel Send: From the options that appear at the top of the list, click the Cancel Send button. A confirmation message will pop up, asking you to confirm your action.
4. Confirm Cancellation: In the confirmation message, click the Cancel Send button again to finalize the action. The status of the selected email(s) in the Emails list will update to Canceled, indicating that the send has been successfully stopped.

Figure 1: Cancel Email Send Confirmation Window

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Additional Information: Cancel an Email Send

• Pending emails offer a limited time frame for cancellation. The duration of this window can be configured by your team admin through the email delay setting.
• Scheduled emails can be canceled at any point before their programmed send time.

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Next Steps

• Review templates used in your canceled emails to correct any errors or make necessary changes.