If you are trying to use the Live Call Studio feature to listen in on calls, but when you click the Listen button, the call stays in a “Connecting” state, here are some possible solutions:

• Make sure you have an assigned Salesloft number. You must have an assigned number to use Live Call Studio.
• Check that you have enabled Dialer permissions within Salesloft. You can test the microphone or reset your permissions by following these steps:

1. In your browser window, go to the URL bar and click the Lock icon.
2. Select the Site Settings option.
3. Click Reset Permissions.
4. Clear Your Cache.