If you are unable to hear audio from calls or hear yourself speak, these problems can be easily resolved.

To troubleshoot your headphone or microphone issues, follow these steps:

1. Make sure your microphone is enabled and not muted.
2. Make sure the correct headset AND mic are connected to the Dialer: Select your Dialer settings gear shift icon located in the top corner of the Salesloft dialer. Here you can verify the connected input (microphone) and output (headset) and play the test sound.
3. Call yourself to test your Dialer: Before a call blitz, call your own cell phone to check audio.
4. Make sure the correct mic is enabled in your computer system settings as the default audio device: Even if the correct device is enabled within the Dialer, your computer system may default to the computer's audio. From your system settings, select the headset as your output and input.
5. Connect headsets via USB: Aux and Bluetooth connections may run into quality issues whereas a USB headset will run directly to the computer.
6. Make sure your earbuds are connected ONLY to your computer: Disconnect the Bluetooth on your phone or any other devices. Failing to disconnect may result in the alternative device picking up the call. For example, your call may start on your computer, but suddenly, you can't hear your caller because your phone picked up the call.
7. Try new hardware: Still having issues after going through this checklist? Your headset or microphone itself could be the problem. Purchase new hardware and see if that fixes your issues.

If you follow these steps and are still unable to get your headset or microphone to work, contact Salesloft support for help.