Sometimes emails encounter issues and fail to send. Salesloft provides clear indicators of these failures and allows you to retry sending them once the underlying problem has been resolved.
In this article, you will learn how to retry sending failed emails using Salesloft. This article includes:
- View the Email status on the Emails Page. If an email cannot be sent, it will return a Failed email status. Failed emails appear in the status list with a red warning icon, to highlight that a failure occurred.
- Hover over the "Failed" status of the email to understand the reason for the failure.
- Ensure the reason for the initial failure has been corrected before attempting to retry the send. Consult the Salesloft Email FAQ and Troubleshooting section for guidance on resolving common email failure issues.
To retry an email send, follow these steps:
- Navigate to the Emails page: In the top navigation bar, hover over the Activity dropdown and select Emails.
- Find Failed Emails: Find the email(s) that have a Failed status. You can either scan the list or sort your emails by the "Failed" status to easily locate them.
- Select Emails: Select the checkbox next to each failed email you wish to retry sending. Once selected, action options will appear at the top of the email list.
- Retry Send: Click the Retry Send button.
- Status Update: After clicking Retry Send, the status of the email(s) will update. It may briefly show "Retrying" before changing to "Sent" if the retry is successful, or it may remain "Failed" if the issue persists.
- Always investigate the reason for the initial email failure before retrying. Addressing the root cause is crucial for successful delivery.
- The Salesloft Email FAQ and Troubleshooting section provides valuable resources for diagnosing and resolving common email issues.
- If an email continues to fail after retrying, further investigation may be necessary. Contact Salesloft support.
- Monitor the status of your retried emails to confirm successful delivery.
- If emails continue to fail, consult the Salesloft documentation or contact support for further assistance in troubleshooting the issue.
