Recording Was Not Auto-Linked Notification

Oct 6, 2026
Knowledge

Created Date

10/13/2026, 11:53 AM

Last Published Date

10/6/2026, 7:04 PM

Article

Conversations uses specific information to automatically link Account and Opportunity records to recordings. If Conversations does not detect all of the necessary information, you may see the following notification on your recording tile:

Screenshot 2023-09-11 at 9.29.15 PM.png

If the above notification appears on your recording tile, check out the table below to identify the information that Conversations may be missing.

Problem	Cause	Solution
Mapping error	Not all required opportunity fields are mapped.	Confirm the fields are correctly mapped.
No Opportunity found	The Account does not have an opportunity associated (open or closed).	The Account must have an opportunity associated.
No external email participant	The call does not have an external email address on the participant list.	Manually link the recording to a Person, Account, and Opportunity.
Public domain email	The invitee email is from a public domain (e.g. gmail, yahoo, etc).	Manually link the recording to a person, account and opportunity.
Participant email in the domain block list	The invitee email domain was found in the block domain list.	Remove email from the block domain list. After that, new recordings will be automatically linked, the previous recordings must be linked manually.
No Account associated with a domain	The domain does not have an Account.	Associate your account to the corresponding domain. After that, new recordings will be automatically linked, the previous recordings must be linked manually.

Title

Recording Was Not Auto-Linked Notification

URL Name

Recording-Was-Not-Auto-Linked-Notification

Recording Was Not Auto-Linked Notification

Information

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