The Advanced section in the Chat Widget Settings is where users can toggle unique features regarding the Chat Widget.

By turning these on, you can further customize your site visitors user experience with Drift on your website!

If you are looking to turn on or off the widget entirely: Settings > App Settings > Chat Widget and you will see "Display the Chat Icon" at the top of the page. Or click here. 

Plan Availability: Advanced Chat Widget Settings are available on all Drift plans.

Here's where to find them: 

• In your Drift app, click on Settings > Drift Widget > Advanced

In your Advanced settings, you'll see all toggles for you to use:

Playbooks will still follow their own targeting rules. The Widget is separate and configured here. 
 
Allow Incoming Attachments

Turning this off will prevent site visitors from adding attachments in their conversations through Drift.

Allow Outgoing Attachments

Turning this off will prevent users on your own account from adding attachments in their conversations through Drift.

Show Unread Badge for First Messages

When a visitor first arrives on your site, add an unread badge for new messages. Note: turning this off will likely result in decreased engagement with your Drift Widget.

Play Sound for New Messages

Turning this on will create a pinging sound for site visitors when they receive a new message from you through Drift.

Flash Tab for New Messages

Turning this on will display a new message alert on the site visitor's tab.

Don't Allow Visitors to Create Different Conversations

Visitors will still be able to respond to #DriftLink, welcome messages, and playbooks but they won't be able to start a different conversation.  Turning this on will prevent site visitors from clicking the icon next to the X in the chat view. The icon starts a new conversation.

If you have had a visitor bypass a bot flow by starting a new conversation - this toggle is for you!

Allow Access to Conversation History

Turning this on will allow visitors to be able to see all non-permanently closed conversations and chat back.
Turning this off disables the conversation history from being present, and the widget will only present the most recent conversation.


Allow Conversation Transcript Emails

Turning this on will allow visitors to be able to email themselves a transcript of the conversation.

Email Follow Up

If you send a message and it goes unread, we’ll email it to your visitor.  For more details on Email Fallbacks, check out our doc here.

Ask Site Visitors for Email

Turning this on will have Drift ask any anonymous site visitors who chat in what their email is. Scroll down on the Advanced page to customize the message.

If you have had a visitor bypass a bot flow by starting a new conversation - this toggle is for you!