If you are using Drift for both sales and service cases you may wonder how many conversations you are getting related to sales and how many conversations are service requests. While there is not a way to get this information directly from reporting, you can instead use tags to differentiate between the two! 

By adding a "sales" tag to sales conversations and a "service" tag to service conversations you will be able to export the "How are conversations being tagged?" report from the chat report section of reporting.