Drift allows customization options to differentiate Chatbots from one another.

In this article we'll cover

• Changing Your Chatbot Design
• Color Guide
• Changing Your Bot Avatar

Billing Plan: Controlling your widget colors is available on all plans. Adding a custom image for your widget and changing your bot avatar are available on all paid Drift plans starting with Premium.

Things to Note: We strongly recommend using a bot image and not an image of a human, as this may violate regulations. For more information on bot disclosures and best practices, click here !

Changing Your Chatbot Design

To change your Chatbot Design, head to Settings > Apps > Chatbot > Appearance tab


You'll see options to choose the colors for the elements of your widget.
 

Warning:

Do not use white (#FFFFFF)  as your Primary color or elements of your widget will become invisible.
 

Quick Tips:

• Choose colors that are different enough so that they don’t blend together. Contrast is key!
• Avoid making your primary color White or a color that is close to that, as some elements will not look as nice.
• If your background color is dark, we recommend using white as Chat Text color because they will be more visible.
• When setting up your Conversational Landing Page (CPL) you will also be able to choose colors specific to each landing page. For more on CLPs, check out this doc !

Changing your Bot Avatar

If you're using a bot for bot Playbooks, landing pages, etc, you can set its avatar to match up to your brand or use the default Chatbot design.

Head to your Bot settings by going to Settings > Apps > Chatbot > Appearance tab and click Bot

You'll be able to name your bot you can select an image to use for your bot by clicking Upload a custom image.