Drift - What Your Conversation View Looks Like Based On Your Plan

Oct 6, 2026
Knowledge

Created Date

10/13/2026, 11:58 AM

Last Published Date

10/6/2026, 7:02 PM

Article

This is the information that we populate for you based month plan you are on.

Free

Drift accounts on the Free Plan will see where the site visitor is located based on their IP Address.

When provided with an email, we will use Clearbit to enrich and gather any additional information on the visitor.

If the Clearbit Enrichment works using the provided email, we'll also fill out some of the cards in the Conversation Sidebar.

Any other information will have to be added manually.

Premium (formerly Company), Advanced and Enterprise

On these plans, Clearbit will populate enriched data for you, automatically!

We will only populate information that Clearbit has. So, not every email will be able to populate this information.
Drift___Conversations (1).png

As a Premium or Enterprise user, Clearbit will be able to populate even more information:
Drift___Conversations (2).png

In addition, the right hand side of your chat window will display:
Drift___Conversations (3).png

Title

Drift - What Your Conversation View Looks Like Based On Your Plan

URL Name

What-Your-Conversation-View-Looks-Like-Based-On-Your-Plan