Finished a conversation and want to send the transcript to the customer you were chatting with? Drift allows you to send a transcript of your conversations directly through the conversations interface.

Billing Plan:
The ability to Send Transcripts is available on the Drift Premium, Advanced, and Enterprise plans.

In this Article, we'll go over:

• Sending Individual Conversation Transcripts
• Sending Conversation Metrics
• Helpful Tips

Send Individual Conversation Transcripts

Sending conversation transcripts in the Live Chat view is done with the /command /sendtranscript  For further information on other slash commands, check out our help doc here

To utilize the command, simple enter /sendtranscript into the conversation bar and hit send.


Site visitors also have the option to email themselves a transcript of their conversation directly from the Drift widget by clicking on the icon in the upper right corner, entering their email and clicking Send email. In order for the button to appear in the upper right corner, an email must first be given in chat. For more information on enabling this feature, check out this help doc. 

Note: Drift does not store the email address of anyone who sends themselves a conversation transcript.

Send Conversation Metrics

Tired of going through every conversation transcript? Try checking out our conversation reporting! You can access this by scrolling down on the Drift home page 

Changing the timeline will also dynamically change the metrics so your export is accurate. Here are the options for filtering the reports.
 

When you are ready to export a specific graph, go ahead and find the Export CSV button above it!

 

Helpful Tips

• All conversation transcript emails are sent from the Drift email address: notifications+transcript@reply.drifttmail.com. This cannot be customized and DKIM won't apply for those emails
• If a site visitor responds to the chat transcript email, their response will be directed to the individual who engaged in the chat with them.
• When a visitor responds to a conversation transcript email in cases where the conversation was attended only by the bot,  those replies will be treated as no-reply emails.

If you run into any trouble or have any questions, let us know. We’re here to help!