Answering the same questions and messages repeatedly can be time consuming, so we created Saved Replies that allow you to respond almost automatically to messages and shorten you response time! 

Billing Plan: Saved replies are available on the Premium, Advanced, and Enterprise plans.

In this article we'll cover:

• Creating Saved Replies
• How To Use Your Saved Replies

Creating Saved Replies

To create saved replies:

1. Log into Drift: Using your admin login credentials, log into Drift.
2. Navigate to Settings: Click on your profile icon on the lower left, and select Settings.
3. Access your Settings: Click on Chatbot under App Settings.
4. Access Saved replies: Under the Settings tab, click Edit in the Keywords, tags, and saves replies section.
5. Click the Saves Replies tab, and click on "add saved reply" at the top of the screen.
   

Once you click on New Saved Reply a box will open where you can create a name for the reply and type the message that you want to send to your customers. For the reply name make sure to write a unique and memorable title that can help you find your reply easily!

How to use your Saved Replies

To insert a saved reply into a conversation, simply type "/savedreply" and "insert saved reply."

A drop down of all your saved replies will appear. To search for the reply you are looking for, you just need to type a keyword and the reply related to that word will show in the list. If you click on the + button you can create a new saved reply straight from the conversation.