Drift user cannot accept an invitation to join their company's Drift workspace due to an existing Drift Account associated with their work email. 

Symptoms

Inability to accept invitations from an organization using Drift.

Common Causes

Drift does not allow the same email address to be associated with multiple accounts.  If a user has previously signed up for a Drift Account with a work email, they must delete the account before they can be invited to a new Drift workspace.

Step-by-Step Troubleshooting

To delete a Drift account:

1. Log into Drift using the email address associated with the Drift Account.
2. Navigate to Settings > Account.
3. Click Delete Account

Once the old account has been deleted, a Drift Admin will need to delete the old invitation before sending a new one to the user.  

To delete an old invitation:

1. Log into Drift as an Admin.
2. Go to Settings > Manage Teammates and select the Invitations tab.
3. Click the checkbox next to the user who has a pending invitation.
4. Click the Delete invitations button.

For steps on how to add a team member, see the Additional Resources section below.

Additional Resources

Adding Team Members