Setting up Drift in BigCommerce is easy. Doing so will let you:

• Talk to customers while they’re thinking about buying
• Walk you through the buying process via live chat
• Answer any questions they may have and improve your product listings

Here’s how to install Drift right in your online store in only a few minutes…

1) From App Settings, locate your Drift JavaScript.

 

2) Copy the JavaScript code that you see on the page.

3) Login to BigCommerce and select “Open Storefront”

4) Click on “Script Manager”

5) Click on "Create new script"

6) Fill out the form & paste the Drift Javascript snippet

You will need to choose the option for "On the top of the page" within the Chat Box Location dropdown. Drift will not work with the "On the side of the page" option.

 

Note:

Please make sure that the widget is only installed once on your site, otherwise you may run into issues with your widget behavior.