Bionic Chatbots utilize AI to automate responses to website visitors, freeing up your team's time and resources.

In this article, you will learn how to create and implement Bionic Chatbots within Drift. This article includes:

• Before you Create a Bionic Chatbot

• Video - How to build out a Bionic Chatbot

• How to build out a Bionic Chatbot

• Next Steps

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Before You Build a Bionic Chatbot

• Have Bionic Chatbots enabled for your Drift Plan.

• Familiarity with Drift's Playbook builder is recommended.

• Content Library: Ensure you have relevant product or company content uploaded to your Content Library. See our Content Library help doc for assistance.

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Video- How to Build a Bionic Chatbot

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How to Build a Bionic Chatbot

To create a Bionic Chatbot in Drift, follow these steps:

1. Navigate to Playbooks: Go to the Playbooks tab and either create a new Chat Playbook or click into an existing Chat Playbook.

2. Add AI Responses Node: Drag the AI responses node from the left side of the screen and place it into your Playbook flow.

Figure 1: Inserting the AI Responses node into a Drift Playbook

3. Configure Initial Prompt: Click on the AI responses node to edit the prompt that site visitors will see when they chat in. Click "Save and close" when done.

 

Figure 2: Entering a prompt to engage a site visitor

 

4. Build Out Playbook: Continue building your Playbook as you normally would. The Bionic Chatbot will use AI to answer questions utilizing your Content Library until it detects sales or support intent, at which point it will follow the defined paths in your Playbook.

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Next Steps

• Scenarios: Set up Scenarios to train your bot with specific responses to certain prompts. 

• AI Lead Qualification: Considering allowing your Bionic Chatbot to use AI Lead Qualification to assign CQL (Conversation Qualified Leads) scores for qualified and unqualified prospects
• Manage your Conversational Guardrails: Conversational Guardrails are used to control the boundaries of Bionic Chatbots to align with your brand and messaging.

• Testing: Before launching, test your Bionic Chatbot's responses using the AI Response Testing feature. 

• Set your Brand Voice: You can modify the text characteristics of the Chatbot's responses to better match your brands personality.  For more details on Setting your AI Bot's Voice, check out our Drift - Customize your AI Brand Voice help doc. 

• Targeting: Use targeting and display conditions to control who sees your Bionic Chatbot. 

• Turning on Source Citations: Source Citations show the origin (URL or file from the content library) of the AI generated responses in the chat message bubble.  You can enable Source Citations by navigating to Settings > App Settings > Bot > Source Citations.

• Turn on your Bionic Chatbot: Once you're ready, turn on your Playbook to activate your Bionic Chatbot.