The Site Coverage Report allows you to see how many of your visitors are using your playbooks over the past 7 days. This allows you to build playbooks for specific audiences and understand what the most popular areas of your site are.

Billing Plan: The Site Coverage Report is available for Premium, Advanced, and Enterprise users.

Intended Audience:

• Admin

In this article, we'll cover:

• The Site Coverage Report.

You'll find the Site Coverage report by navigating to Reports >Chat Playbooks > Site Coverage.

 

From here, you'll be able to see the average coverage for your site, the highest coverage page, and the lowest coverage page.  Coverage can be defined as the percentage of visitors who see playbooks after visiting a page.   This includes playbook views on a page load, but also playbook views after a playbook loads on a sub-page from your site.

Shown a Playbook Vs. Not Shown a Playbook

If a site visitor is shown a playbook that means that they met the targeting conditions for a given playbook on the page of your website that they are currently on. If they are not shown a playbook it means that the site visitor did not meet all of the targeting conditions that are required for your playbook to fire on that page.

For example, if you have a playbook on your pricing page that is set to fire if the site visitor is on the page for more than three seconds and are located in the United States. If a site visitor from Japan is on your pricing page for more than three seconds they will not be shown the playbook because the playbook also requires that site visitors be from the United States in order to fire.

Over 100%?

It is possible that your site coverage shows at over 100%. No, it's not an error in reporting! If you're seeing this happen, it's most common result is because you're using Driftlinks to drive your traffic. Additionally, this could also be obtained by having a forced interaction type of playbook, or if the playbook is set to fire on every page load.

You can see further details by hovering over your pointer over each bar on the graph shown, or you scroll down on this page to find further statistics on the total amount of visitors a page has, the total about of visitors who have been shown a playbook, and the number of playbooks firing on each page.

You can also go directly to the playbooks firing on each page by clicking the Playbook link in the Playbooks firing on this page column, and then selecting the playbook you'd like to view or modify.

Additionally, if you'd like to generate a New Playbook from a page in the list, you can do so by selecting the Create playbook button in the same column.

 

When you decide to create a playbook via the Site Coverage report, you'll notice that in the Summary box your Audience is already pre-selected, you can modify this later on by going to Playbooks > Chat playbooks and selecting the Playbook you've created.