Ready to take your Drift customization to the next level? Like other customers, you can change the default chat icon to any image you'd like.

Plan availability: 

Bot customization is available on all paid Drift plans, starting with Premium.

Here's how:

All you have to do is upload a 100x100px .jpg or .png in your Bot settings! Start by clicking Settings > Bot > Customize your bot > Upload a custom image or click here.

If you are an account that utilizes Workspaces, navigate to Settings > App settings >  Drift Widget. Click into the widget you want to change the image for (if you have multiple widget's). From here select icon > upload a custom icon (seen in the second screenshot below) or click here.

Here are some examples:

If you're looking to launch a Playbook from a button on your own website, check out our Driftlink documentation here!