Billing Plan: Connecting a knowledge base is available on any paid Drift plan, starting with Premium.

In this article, we'll cover connecting to the following integrations:

• Where to set up the knowledge base integration in Drift
• HelpDocs
• HelpScout
• Salesforce
• Wordpress
• Zendesk

Where to set up the knowledge base integration in Drift

Set up your knowledge base integrations in your Drift account here or navigate to Settings > Integrations and select the knowledge base integration you would like to connected. Keep reading to learn how to connect each app!

HelpDocs

All you need for HelpDocs is your Docs API key to connect! 

 

Need help finding your Docs API key for HelpDocs? Check out this Managing API Keys doc. 
 

HelpScout

All you need to connect your HelpScout knowledge base is your Docs API key! Just enter it in the field and click 'Connect Account.'

 

Need help finding your Docs API key for HelpScout? Check out this Managing API Keys doc. 

Salesforce

To connect your Salesforce knowledge base, start by heading to Settings > Integrations Salesforce > Knowledge.

On the Knowledge page, simply enter your public Salesforce Knowledge URL and click save.

Once you have entered your public Salesforce Knowledge URL, navigate to settings > bot > help - article lookup and ticket creation.

 

Look for the drop down shown under "Article Lookup", select "Salesforce" and you're all done!

Wordpress

In order to connect to your Wordpress knowledge base, all we need is the full URL. One step and you're done!

Make note: Drift will only pull post articles from the main domain URL, for example, Drift will not read from drift.com/help, but will read help.drift.com.

 

Having trouble?

You might see this error come up when you type in your URL: 

 

First, check the URL to be sure you typed it in correctly. If that doesn't work, you may be on an older version of Wordpress. You'll need WP version 4.7 or later for the integration to function without any extra steps. To see your version number, go to the Wordpress Admin area and scroll all the way to the bottom of the page.

If you're on an earlier version, you can manually install the latest beta version of the WP API.

Zendesk

Navigate to Settings > Integrations > Zendesk. Here, click the blue "connect" button and fill in your organization's name in Zendesk. Log into your Zendesk account when prompted, and you are connected 💯

Note: You must be an Admin for both Zendesk, and Drift to enable this.