Book more meetings by driving your most engaged prospects into a personalized conversation from Outreach. With Drift's integration with Outreach, it's possible to meet customers where they are and continue that conversation naturally. 

Billing Plan: The Outreach integration is available on any Premium or Above Drift plan and is not currently available in the EU.

In this article, we'll cover:

• Setting up the integration
• Using the Outbound Playbook
• Enrolling Contacts into Outreach Sequences from Drift
• Things to Note

Note: You can check out the setup from the Outreach side in this doc.

Setting up the Integration

Before you begin, make sure you are both a Drift Admin and an Outreach Admin. Then, head to Settings > App Settings > Integrations > Outreach, or, click here.

Click Connect Outreach and then sign in with your Outreach credentials! You'll see authorization modals from both Drift and Outreach confirming the integration.

 

Once that's connected, you can start using Outreach in your Drift workflow!
 

Utilizing the Outbound Welcome Message Playbook

When a prospect lands on the page they, you can set an outbound message for them to receive that's personalized to them! From the Playbooks page, you'll see the Outbound Welcome Playbook.  

Customize your message and targeting settings. While setting up targeting make sure you create a condition set of "Outbound Session is true", otherwise it will not fire properly for site visitors who clicked on an Outreach sequence. Add any additional conditions you'd like! 

Using Outreach and Drift:

Drive Real-Time Conversations With All Of Your Outreach Sequences

When a prospect clicks any link to your website in your Outreach sequence, they’ll be greeted with a personalized message from their sales rep. If that rep isn’t around, no problem—a bot can jump in and book a meeting for them!
 

Automatically Follow Up With Prospects You Chat With In Drift

If a Drift teammate who has an Outreach seat is chatting with a prospect in Drift, they can immediately enroll them in an Outreach sequence. That way, they'll never forget to follow up.

This can be done in the Contact Details or in the Activity Feed.

Get Insights You Need To Close Deals Faster

If one of your Outreach contacts books a meeting or has a conversation in Drift, we'll populate that prospect's activity within Outreach.

We'll specifically show "New Conversation" events in the Outreach prospect's activity feed along with each message in that conversation as lines in the feed.

Drift will not show Outreach in a Contact's Drift Details, as an Attribute or a Tag. It will only show if a contact has interacted with an Outbound Playbook. 

Notifications

Once you've connected to Outreach in Drift, you can elect to receive a notification when a contact you've emailed through Outreach lands on your site after clicking a link in one of your emails. You can toggle this setting on here or by navigating to Notifications > Account Activity. The browser setting will look like this!

The browser notification will look like this!

Clicking on it will bring you directly into the app where you can send a personalized message if you'd like!

Important Things to Note

1. In order for teammates to use Outreach sequences, they must have a seat in Drift and a seat in Outreach. Otherwise, they'll only be able to use Drift email sequences.
2. To enroll visitors in an Outreach sequence, your email address in Drift must be the same email address you have associated with your Outreach mailbox. 
3. If you enroll a Drift contact in an Outreach sequence, and they don't exist in Outreach, Drift will create a new prospect in Outreach with any enriched data from Drift ONLY if you are trying to enroll the contact in an Outreach Sequence. 
4. If you have Drift connected to Salesforce and Outreach connected to Salesforce, contact records will not duplicate. Drift and Outreach will add to the existing contact. 
5. We will only create a contact in Drift from an Outreach Sequence, if the contact clicks on the link in the sequence that leads back to a website with Drift installed on it. 
6. You can customize your team’s Outreach Triggers to automatically take an action based on a Drift event. For example, when a new Drift conversation is started from a sequence, you can create an action to automatically unenroll that prospect. These do not show in Drift. 
7. Once Outreach and Drift are successfully connected all users who have a Drift seat and an Outreach seat will have access to the integration. However, in order to enroll Drift leads into an Outreach sequence, they will need to login to Outreach within Drift (Prompted when they first go to enroll a contact in a sequence.) Additionally, your Drift users will need to opt-in to receive Drift notifications when a prospect from an Outreach sequence clicks a link (from the email) and hits the website (see the "Notifications" section of this doc). Note, all Drift users will have access to the features described above once the integration is connected.

The following data Drift may sync to Outreach is listed below. Note, the data must be null as Drift does not have granular overwrite settings to Outreach,

• FirstName
• LastName
• AddressCity
• AddressCountry
• AddressState
• AddressZip
• AngelListUrl
• CampaignName
• FacebookUrl
• GithubUrl
• GooglePlusUrl
• Source
• TimeZone
• Title
• TwitterUrl
• TwitterUsername