Routing Rules allow you to make sure your site visitors are getting directed exactly where they need to be based on their needs. 

You can use this guide to better understand how to setup routing rules as well as to see a few examples of how you can use routing rules in your playbooks.

Plan Availability: Basic Routing Rules are available on our Premium, Advanced, and Enterprise plans. The Salesforce Routing Rule and Salesforce Flexible Routing are both available on the Advanced and Enterprise plans. 
 

	Admin	Marketer
Beginner	Setting Up Conversation Routing Rules	Setting Up Conversation Routing Rules
Intermediate	Admin Guide: Creating Routing Rules for Service Agents Admin Guide: Create Routing Rules for Sales Users How to Set Up and Use the Salesforce Routing Rule	Marketer Guide: Creating Routing Rules for Service Agents Marketer Guide: Create Routing Rules for Sales Users How to Set Up and Use the Salesforce Routing Rule
Advanced	Routing Implementation Guide How to use Salesforce Flexible Routing	Routing Implementation Guide How to use Salesforce Flexible Routing