Skills define how you want data to flow out of Drift Email. Skills run every 10 minutes and continually process data as replies enter Drift Email.

We have 5 main skills in Drift Email. For each of these we have a detailed help article:

• Route and Track - route human replies to your team and track them in your MAP

• Update Contacts - sync contact updates for a cleaner database

• Enrich Contacts - sync phone numbers and job titles to contacts

• Create Mined Contacts - sync new contacts from auto-replies

• Create Sender Contacts - make new contacts for emails from senders not currently in your database

Now that you've for a sneak peak of the skill, you can move onto the next steps of setting them up, starting with Step 4: Routing to Teammates