Troubleshooting your targeting conditions just became easier!

Why is my playbook displaying when it shouldn't? Why isn't my playbook targeting my site visitors when it should? These are all question you may have asked in the past, we heard your questions and have introduced the targeting audit log. To learn more about targeting and how it all works check out these articles here.  

Targeting Audit Log

The targeting audit log does not require any set up and can be viewed in the conversation view when looking at a chat. It looks like this:

 

When a condition set is matched, it will appear green and will have a check mark next to it, indicating that the targeting condition was met. 

When a targeting condition is not met, it will appear red and will be marked by X's. It looks like this:

The targeting audit log will help you more accurately troubleshoot playbook targeting and as always feel free to chat with us if you have any questions!