Plan availability: Teams are available on the Premium, Advanced, and Enterprise Drift Plans.

Intended Audience:

• Admin

In this article, we'll cover:

• How to Edit Widget Targeting by Team

If you're looking to set up online/offline playbooks per teams and use team hours with playbook targeting, see the help article here.

Step 1: Set up Team hours

Learn how to set up your teams here.

Step 2: Set up your widget targeting

Remember, widget targeting conditions only affect the widget icon. See the playbook targeting article if you'd like to apply team hours to your playbooks 

Display conditions using Drift Teams fit in easily with your existing widget targeting. First, navigate to your settings by clicking Settings > Drift Widget. Click into your widget and click the "Visibility tab > Advanced targeting settings > Create rule. 

Once you're in the editor screen, create your condition sets to craft your targeting rules.
 
Here's an example of how to display the widget to people in Europe if the European team is scheduled to be online, and to some East coast American states if the US East team is online.

In addition to geographic options and team availability options, there are many other display conditions you can use based on URL, site behavior. etc. Check those out here
 
To add a new condition that has to be satisfied within a set, click the green + AND.
 
To add a new set altogether that will show the widget if satisfied, click the green + OR.